FAQ

Hotel Visit

Are pets welcome anywhere in the hotel? Are pets welcome anywhere in the hotel?

No Unfortunately not. We have a selection of rooms where your pet is welcome for a fee. A specific place is also allocated to you and your pet in the restaurant. Unfortunately, pets are not allowed in the Spa/Wellness.

 

Is it allowed to look around the hotel without a reservation? Is it allowed to look around the hotel without a reservation?

You can certainly look around the hotel, perhaps one of our colleagues at the reception can give you more information about the history of the building and the large Kur hall.

Is it allowed to take pictures? Is it allowed to take pictures?

Some photos with your cell phone are allowed. Should you really want to have a photo shoot? Then we kindly ask you to send an email to banquetsales@amrathkurhaus.com with the desired time and date to make an appointment.

Are the prices on the website per person or per room? Are the prices on the website per person or per room?

Our prices are always per room, plus tourist tax per person per night.

What are the check in and check out times? What are the check in and check out times?

Check-in is from 3:00 PM and our check-out time is 11:00 AM.

Is it allowed to pay with cash in the hotel? Is it allowed to pay with cash in the hotel?

We do not accept cash and request that you pay by debit card.

What is the reason you have to pass on your credit card? What is the reason you have to pass on your credit card?

To guarantee your reservation before arrival. At 12:00 before the day of your arrival, the amount of your stay will be authorized on your credit card as a guarantee. You can of course pass on another payment card when you check in, in which case the authorization will be released.

Can you book a taxi? Can you book a taxi?

Our reception staff is at your disposal for all your requests. The same goes for booking a taxi.

Can I check in earlier than 3:00 PM? Can I check in earlier than 3:00 PM?

We do our best to get the rooms ready for your visit as soon as possible. If the room is not ready yet, we will be happy to store your luggage.

Is it allowed to smoke in the hotel? Is it allowed to smoke in the hotel?

Grand Hotel Amrâth Kurhaus is completely non-smoking, which means that smoking is not allowed in the hotel, in the rooms or on the balcony. There is a special area on the terrace where smoking is allowed.

Breakfast, lunch and dinner

Where can the breakfast/restaurant be found? Where can the breakfast/restaurant be found?

On floor R., depending on how busy it is, breakfast is served in the Waves restaurant or in the Kurzaal. 

Do I have to make a reservation for the breakfast/restaurant? Do I have to make a reservation for the breakfast/restaurant?

We will agree a time for breakfast at check-in.

We do not have breakfast including the reservation, can we still use it? We do not have breakfast including the reservation, can we still use it?

Yes it is certainly possible to use breakfast. Please contact the hotel by telephone to amend your reservation.

What are the opening hours of the restaurant? What are the opening hours of the restaurant?

Hotel bar: 11:00 AM to 11:00 PM.

Kitchen: 12:00 PM to 9:30 PM.

Can I also make a reservation for restaurant 't Zusje in the Kurhaus through you? Can I also make a reservation for restaurant 't Zusje in the Kurhaus through you?

You can book via the website of ' t Zusje:  https://zusje.nl/onze-zusjes/t-zusje-kurhaus/

 

 

Parking

What parking options are there? What parking options are there?

Based on availability upon arrival, you can use our paid Valet Parking Service. Booking our Valet Parking Service is unfortunately not possible.

If there is no availability in our parking lot, we will refer you to one of the nearby parking facilities.

-              Kurhaus parking garage, Gevers Deynootweg 189

-              Parking garage Nieuwe Parklaan, Parklaan 248

-              Parking garage Scheveningen Strand, Zwolsestraat 426

 

 

Is the Het Kurhaus parking garage yours? Is the Het Kurhaus parking garage yours?

The parking garage 'Kurhaus' is separate from the hotel and must be paid at the location itself via a payment machine.

Wellness

Do I have to make a reservation for the wellness? Do I have to make a reservation for the wellness?

For the wellness it is not necessary to make a reservation. If you have booked a room with us you can use our wellness during your entire stay.

What are the opening hours of the wellness? What are the opening hours of the wellness?

The wellness is open daily from 08:00 to 20:00. Children are not allowed in the Spa & Wellness between 10:00 and 13:00.

For more information you can always check our website of the wellness https://www.amrathkurhaus.com/spa-en-beauty

Do you sell swimwear? Do you sell swimwear?

We do not sell swimwear. In the palace promenade at 100 meters walking distance there are shops where you can buy swimwear.

Do I need to make a reservation for the pool? Do I need to make a reservation for the pool?

No, you do not need a reservation for the pool.

The wellness is open daily from 08:00 to 20:00. Children are not allowed in the Spa & Wellness between 10:00 and 13:00.

Is the spa accessible for free? Is the spa accessible for free?

If you have booked a room in our hotel, you can use our wellness for free throughout your stay. Opening hours are from 08:00 to 20:00.

Are towels and bathrobes available in the wellness? Are towels and bathrobes available in the wellness?

Towels and a bathrobe are provided in your room. You can change in your room or in the wellness area. For your valuables you can use the lockers in the spa.

where can the wellness be found? where can the wellness be found?

The wellness can be found on floor R.

Is the Spa & Wellness only accessible to adults or also to children? Is the Spa & Wellness only accessible to adults or also to children?

From 10:00 AM to 1:00 PM, the Spa & Wellness is only accessible to adults.

Recreation

Is there bicycle rental available? Is there bicycle rental available?

Yes, electric bicycles and regular bicycles are available for a fee.

Where can I find the Sights of the area? Where can I find the Sights of the area?